Thank you for shopping with Fenlira. We aim to provide you with the best products and experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Items can be returned within 7 days of receiving your order.
  • To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (order ID or receipt) is required to process the return.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund status.
  • Approved refunds will be issued to your original payment method within 7 business days. Shipping fees are non-refundable.

Exchanges

  • Exchanges are allowed for defective or damaged items or if you need a different size. Please contact us within 7 days of receiving the product to arrange an exchange.

Non-Returnable Items
Certain items cannot be returned:

  • Opened or used personal care products.
  • Sale or clearance items.
  • Gift cards.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective product or our error.
  • We recommend using a trackable shipping service to ensure we receive your return.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or refund at no extra cost.

Contact Us
For returns or any queries, contact our support team: