Delivery & Return
At Fenlira, we aim to make your shopping experience seamless and hassle-free. We partner with reliable delivery services to ensure your orders reach you promptly and securely, anywhere in Sri Lanka. Standard delivery times typically range from 3-5 business days, with updates provided through our tracking system. We carefully package each product to maintain its quality and freshness during transit, so your beauty essentials arrive in perfect condition.
Delivery Options Overview
If for any reason you need to return or exchange a product, we’ve got you covered. Returns are accepted within 7 days of receiving your order, provided the item is unused, unopened, and in its original packaging. Simply reach out to our customer service team, and they’ll guide you through the process. Please note that returns due to a change of mind may incur a restocking fee, and delivery charges are non-refundable.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Delivery Timing
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
Exchange or Return of Goods
We understand that sometimes things may not go as planned, and you might need to exchange or return an item. At Fenlira, we’re here to make this process as smooth as possible for you. If a product doesn’t meet your expectations, is damaged, or the wrong item was delivered, you can request an exchange or return following our simple guidelines. Please ensure items are unused, in their original packaging, and returned within the specified time frame to qualify. Your satisfaction is our priority, and we’re committed to making it right.
Your Shopping Journey, Our Commitment
At Fenlira, we aim to provide the best possible experience for our customers, ensuring that every interaction with our e-commerce platform is smooth, enjoyable, and fulfilling. We work tirelessly to maintain high standards, offering you quality products, user-friendly navigation, and reliable support. Our goal is to make your online shopping journey effortless and satisfying.
However, we understand that unforeseen issues can arise. Whether it's a technical glitch, a delay in delivery, or any other inconvenience, we sincerely apologize for the disruption. We are committed to resolving any concerns quickly and making it right for you. Your trust and satisfaction mean the world to us.
As you explore our collection, don't forget to visit our promo page for exclusive offers and discounts. Thank you for choosing Fenlira—where your shopping happiness is our priority.
